Shipping policy
📦 Processing Time
All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer.
🌍 Shipping Coverage
NovaCart currently ships to:
- United Arab Emirates (UAE)
- Selected international locations (if applicable)
⏱️ Delivery Time
🇦🇪 UAE Orders
Estimated delivery time: 5–12 business days
🌍 International Orders (if enabled)
Estimated delivery time: 7–20 business days
Delivery times may vary depending on location, customs clearance, and courier delays.
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can track your package in real time.
💰 Shipping Fees
- Standard shipping fees (if applicable) will be calculated at checkout.
- Occasionally, we may offer free shipping promotions on selected products.
⚠️ Delays
While we aim to deliver on time, delays may occur due to:
- Customs processing
- Public holidays
- Courier issues
- High order volume
NovaCart is not responsible for delays caused by third-party shipping carriers.
📦 Lost or Delayed Orders
If your order has not arrived within the expected delivery time, please contact us at:
support@novacart.ae
We will assist you in tracking or resolving the issue.
🔄 Address Errors
Customers are responsible for providing correct shipping details. NovaCart is not responsible for delays or losses caused by incorrect addresses.
📞 Contact
For shipping-related questions:
📧 support@novacart.ae
🌐 www.novacart.ae